Refund policy

If you’re not 100% satisfied with your strip door purchase, please contact us within 7 days of receiving your order to discuss whether you qualify for a full refund or exchange. We cannot accept returns of custom-made strip doors. If you ordered the wrong size, colour or other component for your strip door, we’re happy to help you rectify this. Out-of-pocket expenses and return shipping will be covered by you. Any product you return must be in the same condition you received it and in the original packaging.

If your package has been damaged in transit or has arrived defective, please contact us via sales@stripdoors.com.au within 7 days and we will arrange a full refund or replacement product ASAP.